FAQ

Frequently asked questions.

Answers to the questions we're asked most about Wdrbe and buying preloved. Can't find yours? Our support team can help.

General questions

What is Wdrbe?

Wdrbe is an AI powered wardrobe and fashion platform to manage your personal style, find outfit ideas and buy or sell preloved fashion. At the heart of the experience is Zyra, your personal AI stylist, who learns your taste and helps you get more from what you already own.

Can I use Wdrbe on mobile and desktop?

The full Wdrbe experience lives on the mobile app, available on iOS and Android. If you want to browse and shop preloved items from other Drbers, you can also do that on the Wdrbe website.

What does "Wdrbe" mean?

Wdrbe is pronounced "wardrobe". It's a wardrobe intelligence platform: it shows you what your wardrobe is worth, what you actually wear, and your cost per wear.

How do I contact customer support?

Send us a message through our Contact us page or the Help section in the app, or email support@wdrbe.com. We aim to reply within 24 to 48 hours on business days.

Buying on Wdrbe

How do I browse and buy preloved items?

Go to Preloved and browse listings from other Drbers. Filter by what matters to you, and when you find something you love, open it to see the full details and buy it securely.

What is Buyer Protection?

Buyer Protection is Wdrbe's safeguard for marketplace purchases. It covers you if an item doesn't arrive, arrives not as described, or turns out to be inauthentic. It is automatically added at checkout before completing your order. A small fee applies.

Can I return or exchange items?

Most items sold on Wdrbe are final sales. We encourage buyers to review all photos and item descriptions thoroughly before making a purchase. If something goes wrong, Buyer Protection is there to help you raise a dispute and get it resolved.

Still have a question?

Our support team is happy to help. Send us a message, or look through the guides in the Help Centre.